Commenti di San Francisco EagleRider

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Ken Huntington August 15, 2017 10:15 am
Great experience but there are opportunities for improvement.

We rented an Indian Roadmaster for our first trip to California.

We were able to get through the administrative process in a short while and then the young woman proceeded to walk us through the important features of the bike. She did a great job of highlighting important things like - the disk lock - and how to set it up to avoid putting it on incorrectly and getting into a bad situation getting it off.

We were through the process and on the bike in about 20 minutes.

Check-in was very easy as well. There were a couple of other riders being attended to, so there was a bit of a wait but nothing unreasonable.

The bike itself was in great condition and operated as expected. There were a couple of small glitches and one thing about the GPS you need to know.

Glitch 1 - rear tire pressure sensor lit up saying the pressure was less than 35 psi two days into the trip. We called Eagle Rider and they asked if we were riding an Indian. This is a known issue with the bike itself and the person we talked to convinced us it was okay to proceed without returning to add additional. While the sensor repeatedly went off for the remainder of the trip, there was no issue and from what I could tell the tire was fully inflated. This nuance could have been shared during the bike walk-though. This is a picky point but it did add stress

Another annoyance, and this may be a user problem, but the GPS brightness did not adjust with lighting conditions. There may have been a way to do this but I was not told what to do if it was possible. The display is bright enough during the day but impedes road visibility at night if left at normal brightness.

We were never asked about (that I can recall) our experience level and what kind of bikes we have ridden before. I have been riding for over 20 years, give or take and I currently own a Yamaha FJR1300. It is a bike that requires an experienced rider but it is no Indian Roadmaster. The bike clocks in at over 900 pounds gassed up and then you throw luggage and and people on this thing I'd say we had 1300+ pounds in motion.

The Roadmaster is a great bike for the open road. If you want to cruise the Pacific Coast Highway (which we did), it is a wonderful ride. If however, you are driving around San Francisco, in say the Castro District (which is where we stayed), you and your passenger, need to be seasoned riders or you are in for a difficult time at the very least or you are in a heap of trouble. Starting and stopping on a steep uphill grade is not easy on this bike. You better know what you are doing.

I would say there needs to be a conversation about planned routes and relative experience to ensure a safe and enjoyable ride.

Finally, THIS IS IMPORTANT, you need to plan your route because cannot necessarily rely on the GPS to plan a good route. We were staying in Sonoma and were planning a trip to Younteville. If you go to Google Maps, it will plan a primary route through Napa, which is all high-way driving. Google maps also shows a secondary route which takes you north and then has you turn right onto Trinity Road. This route has you going on a very twisty, very narrow, mountain road in poor condition. Not being from the area, we plugged in Younteville and it took us through the mountains. I daresay were feel lucky to be alive and not a casualty of Death by GPS.

I would suggest that there be a conversation about planned routes, particularly with people coming in from out of town or out of the country. We had a near death experience that could have been avoided, if we had discussed our plans with Eagle Rider staff. I am not blaming Eagle Rider for this incident but I think a conversation about plans and suggestions for route planning would enhance the safety and enjoyment of the experience.

The bike was great, the people we worked with were awesome and if a more thorough conversation were had prior to the trip, I would given them a 5.

I would be happy to discuss this in more detail if you wish.



Chris Garland July 30, 2017 10:05 am
Great bike and service

My first time renting from EagleRiders. Self-drive from San Francisco to San Diego. Brilliant trip, v. good service from ER, responded promptly to small credit card problem. Would recommend to anyone.

derek green July 25, 2017 02:31 am
excellant service

I have rented motorcycles from eaglerider twice a year for the last 17 years and have allways received excellent service and will continue as long as I am able to ride thanks

Russell Third July 21, 2017 01:33 am
Fantastic Service

Hired an Electra Glide from Eagle Riders for 10 days. Picked up in San Francisco and dropped off in LA - great service from ER. I was coming from NZ and had great communication throughout. Highly recommended. Hiring again in October from Sydney, Australia, Eagleriders.

Scott G October 19, 2016 06:59 am

Booked bikes for a day (11 Oct 2016) out of San Francisco. The service was impeccable, the staff were friendly, helpful and full of knowledge of the area as well as the bikes. Worked with us regarding shuttle back to our hotel. We will be back. Thank You

Thomas Brindley October 9, 2016 08:04 am
First Rental

Took my first ride from the San Francisco outlet yesterday as a new Eagle Rider Club member. Staff was courteous, helpful, and patient with me as a first time renter. Can't wait for my next opportunity to ride with Eagle Rider. I highly recommend Club membership.

Jerome July 11, 2014 12:16 pm
Great Place!

Rent a Road King in San Francisco, 8th street, sunday july 6th 2014
All positve for me, great people, good bike, I will come back soon......