What is included in the rental?
Every EagleRider rental includes one half-helmet for each rider and passenger. 3/4 helmets and full-face helmets are available by request subject to availability. Each bike also comes with two locks - a disk lock and cable lock. Additionally, jackets are available for rent, and T-shirts, chaps, gloves and other accessories are also available for sale at many EagleRider locations.
What is your payment policy?
All reservations are on a pre-paid basis, meaning we charge your credit card for the full rental at time of booking the reservation. This ensures that your bike is available and waiting for you when you arrive at the rental location. EagleRider accepts American Express, MasterCard, Visa, Diners Club, and Discover.
How does the security deposit (credit card authorization) work?
At time of motorcycle pick-up a security deposit will be taken on your credit card, and the amount held will be unavailable against your credit card available balance until after the return of the motorcycle at which time, with no charges due, the security deposit amount will drop off of your credit card automatically. The security deposit amount is between $100 and $1,000 depending on the type of Theft and Damage Waiver you select. Please refer to our terms and conditions.
Do you deliver the bike to a location I choose? If so, what is the cost?
Bike delivery varies by location. An EagleRider location may work with you on this based on time, location, and availability of staff.
Can I be picked up at my hotel?
Typically, upon request, an EagleRider location will pick you up if you are within 7 miles of the EagleRider location for rentals of three days or more.
What is your policy on fuel?
EagleRider generally rents motorcycles with a full gas tank, but may rent with less fuel in the tank. Motorcycle should be returned with the same amount of fuel in tank as check out. Vehicles returned with a less fuel than check-out are subject to a refueling charge. Renters may also pre-pay for fuel, allowing them to return the gas tank empty.
How are mechanical breakdowns handled?
Every renter is provided with a toll free emergency telephone number at pick-up. In case of a mechanical breakdown our staff will arrange for towing to the nearest EagleRider location or repair facility. Please also refer to our VIP/E-VIP terms and conditions
What happens if I get a flat tire?
Every renter is provided with a toll free emergency telephone number at pick-up. In case of a Flat Tire, our staff will assist with towing to the nearest EagleRider location or repair facility. Customer charges for flat tire depend on selected Theft and Damage Waiver. Please refer to our terms and conditions
Does ER offer sidecars?
Unfortunately for insurance reasons EagleRider does not offer sidecars at this time.
How old do you have to be to rent from ER?
The minimum age to rent a motorcycle is 21 years. There is no age limit for passengers, however the passenger must be able to reach the passenger foot pegs or floorboards of the bike.
What kind of driver's license is required to rent from ER?
You must have a valid motorcycle license to rent a motorcycle from EagleRider. International customers: If your license allows you to legally ride the same type of bike in your home country, you can rent from us. The license from your country is sufficient, - you don't have to get an international drivers license.
Do you offer jackets, chaps, gloves, helmets or other accessories?
Helmets are included in your rental rates. Most locations have a good selection of helmets, chaps, gloves, and other accessories available for purchase. Some locations also have rental jackets available.
What are the hours of operation?
Please view our Locations
page or click on the Locations link in the navigational menu above and then choose what location you are inquiring about. Each location has a web page that shows their address, hours of operation, a dynamic map to assist in finding the facility, and other useful information.
Can I add additional riders to my rental?
Yes, 1 additional driver is permitted at no extra charge. The minimum age for an additional driver is 21 and a valid motorcycle license is required.
When two people are on one bike, does the insurance cover both of them? If the two people are authorized to drive, will one insurance cover both riders?
Yes, but only Supplement Liability Insurance - $1M covers both riders. Supplemental Liability Insurance - $300k only covers the purchaser. Yes, if the two people are authorized to drive, SLI - $1M will cover both, but both must be present at the time of signing the rental agreement.
Can I do a one-way rental?
Yes. EagleRider is the leader in one-way motorcycle rentals worldwide. You can drop off the motorcycle at any EagleRider location. One-way fees will apply to one-way rentals.
Do you rent GPS systems?
Yes, EagleRider does rent GPS
units in most locations.
Do the motorbikes have a cigarette lighter plug to allow for a GPS to be powered from the bike?
The Harley-Davidson® Street Glide®, Electra Glide®, Road Glide® and the Harley Trikes have power outlets built into the fairing. Other bikes in the EagleRider inventory do not have power outlets.
Is the rental based upon a calendar day or rental day?
Rentals are based upon a 24 hour period. If you pick up the bike at 10:00 AM it is also due back at 10:00 AM.
Do you rent rain suits?
Rain suits can be purchased at some locations, though we do not rent them.
Can I take a rented ER Motorcycle across International borders, such as Seattle to Canada?
EagleRider Motorcycle Rentals are permitted across the Canadian border as long as the Motorcycle is returned to a rental location within the United States. The renter will be entirely and solely responsible for the bike and associated liability while in Canada. For questions regarding other international destinations please contact our reservations department (888) 900-9901.
Is there a place for me to store my luggage while renting a Bike from ER?
Yes, all EagleRider locations will store renter's luggage, free of charge. EagleRider does not assume liability for the luggage or contents, but will secure it during your rental period.
Does ER offer Helmet Comm's?
Yes, helmet communication devices are available for purchase at some rental locations.
Are the side saddlebags and storage on motorcycles lockable?
Certain vehicles provide for lockable storage, the Harley Davidson Electra Glide, Harley Davidson Road king Standard, Harley Davidson Street Glide, Honda Gold Wing, Honda ST 1300, Victory Vision and the Victory Vision Touring vehicles include lockable storage, but other models do not, and although standard on the models listed above, we do not guarantee lockable saddlebags.
Will I get an orientation on how to ride in the city which I am renting?
Yes, every client will receive orientation to the motorcycle. The client orientation will cover all aspects of safe motorcycle operation, the clients' maintenance responsibilities, local and state laws.