Rental Confirmation & Credit Card Payment

With your signature on the Rental Confirmation & Credit Card Agreement Form you accept these terms and conditions as a binding contract between EagleRider and you, the participant. Please read them carefully. EagleRider cannot accept any tour participant without a duly signed Rental Confirmation, Credit Card Agreement Form and Rental Agreement of day or motorcycle pick-up.

Reservation and Payment

Full payment is required at the time of booking / reservation. By signing the Credit Card Authorization you give EagleRider permission to charge your credit card. If you want to pay by wire transfer please contact our associates for more information email SelfTours@EagleRider.com

Complaints

Please bring any complaints to your tour guides immediate attention. Do not wait until the tour is over; we take customer complaints very serious and will try to erase occurring problems immedialtely.

Tour Cancellation

Situations may arise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled tour, change itineraries or make substitutions regarding hotels, cities, tour guides and other travel arrangements. In that event, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full tour price will be refunded if the tour is cancelled prior to scheduled tour start date.

Tour Date Changes

Before 30 Days of Tour Date is $50, less than 30 Days is not allowed.

Surcharges

On specific dates there might be EVENT Surcharges, Seasonal Surcharges, Rally Surcharges or minimum requirements during this time. EagleRider will inform you of all applicable surcharges prior charging your credit card.

Rental Requirements

• 21 years of age or older
• Valid motorcycle operator’s license
• Minimum of one year of riding experience on heavyweight motorcycles
• Major credit card is required

Non-observance of traffic laws

If the customer does not comply with traffic laws, EagleRider may cancel the contract and the rental motorcycle secured.

Responsibility

EagleRider is responsible for providing the services listed in the tour description according to the local standard and the accurate description of services offered in its literature. EagleRider is selecting carefully and is constantly checking its contractors, such as hotels and restaurants. EagleRider is responsible for conscientious travel preparations. EagleRider is not responsible or liable for any accidents and cannot be held liable in any way for any occurrence in connection with the operation or the client’s participation in connection with the tour, which might result in injury, death or other damage to the client, his property, or his family, heirs, or assigns. EagleRider is not responsible for any delays, changes, in schedule or other conditions.

Custom Tours and Packages

EagleRider provides a special service to your to custom design a tour the way you like it. Anything you can think of from upgrade hotels, support vehicles, bike delivery, meals included, helicopter flight, games, guides in various languages and more. EagleRider will charge $100 non-refundable Fee to plan your custom program after you have agreed on the routing. This fee will be 100 % applied in at the point of booking the arrangement. Just send your routing and ideas to selftours@eaglerider.com and we will plan your dream tour for you and your friends.

Alterations to tour schedule

Tours operate on a seasonal basis and where seasonal variances and/or weather conditions cause changes in the tour routing and accommodations, the itinerary will be adjusted accordingly and alternate hotels, restaurants and roads will be used.

Weather conditions

EagleRider strives to schedule its tours at a time of the year, when the weather in the touring area is usually pleasant for motorcycling. Many tours pass through areas, where weather conditions can change very fast and significantly. EagleRider cannot be made liable for unpleasant and unsuitable weather conditions and no refunds are made for such conditions.

Tour rates, rental rates, and motorcycle costs

Fares quoted in this brochure are those in effect at time of printing. If cost factors, including but not limited to hotels, meals, motorcycles, insurance, international currency fluctuations, etc. dictate the need for fare increases EagleRider may do so at any time prior to 60 days before departure. A fare increase has never happened, however if it does the Client has the right to receive full refund if so desired.

Insurance

EagleRider recommends that you take out adequate travel, health and accident insurance as well as trip cancellation insurance with our agents. All insurance, coverage and waivers are subject to the express terms and conditions of the rental contract and do not include coverage for injury, personal property, or damage as the result of negligence such as illegal use or use of rental while under the influence of drugs or alcohol. A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report is considered Renter’s fault.

Cancellation and Refunds

All bookings are FINAL and non refundable. We allow to change your travel date 30 days before your departure date for a $50 change fee. After this no more changes are allowed. Exceptions to this policy cannot be made for any reason. Trip cancellation insurance is strongly recommended.

Fuel

Fuel costs are clients' responsibility. EagleRider claims no responsibility for motorcycle fuel consumption and mileage.

Release and Waiver

Every participant in an EagleRider Motorcycle Tour is required to accept and sign a Rental Agreement and release and waiver form of rights before the guided tour begins. EagleRider cannot accept any tour participant without a duly signed release and waiver form. Our agents can provide a copy of the release and waiver form.

Agents and Representatives

EagleRider agents and travel industry business partners are representing us, but are not a party of this contract, nor are they in any event responsible or liable for any failure to provide any services as may be described in our literature pertaining to the contract.

Motorcycle Rental / Security Deposit

Rental motorcycles are provided as part of the tour package. The Harley-Davidson model may vary to fit the type of riding on each tour. The pictures of the motorcycles listed below are the current Harley-Davidson motorcycle models available via EagleRider Motorcycle Rental, colors can vary.

All Harley-Davidson motorcycle models will have saddlebags for luggage, luggage racks, and some have backrests. EagleRider reserves the right to substitute the motorcycle confirmed to tour participants. Unfortunately, at times, certain unexpected and uncontrollable situations arise which may require the substitution of a motorcycle. This includes, but is not limited to, delay in manufacture fleet delivery, mechanical failure, collision damage and theft. Should EagleRider not be able to provide confirmed motorcycle a similar or better model will be provided to the Client. This constitutes the maximum liability of EagleRider. A security deposit has to be paid to EagleRider Motorcycle Rental at the time of motorcycle pick-up. The amount of this security deposit varies on whether the Client chooses to purchase Theft & Damage Waiver Insurance. Security Deposits can range from $1.000 - $3.000. EagleRider reserves the right to adjust the amount of this security deposit and deductible without notice. This security deposit will be refunded upon the return of the undamaged motorcycle. During the tour EagleRider is not obliged to replace a damaged motorcycle.

Room Allocation

A limited number of single rooms are available at extra cost on a first come, first served basis. EagleRider will attempt to find a roommate for riders not specifying single room on there booking form.

Baggage

EagleRider assumes no responsibility for loss, damage, or delay in delivering baggage to tour participants. Baggage insurance is recommended.

Baggage Storage

For your convenience we offer renters or tour participants the option to store your suitcase and other items at any of our rental locations free of charge as long it is in a suitcase or travel bag.

Baggage Transfer

For people going on a one-way rental we offer a shipping service (DHL) to ship your suitcase to your drop off location. The rate for the service depends on the weight of the suitcase but rates starting at $50 a piece (suitcase) to send to another rental location. For more information please send email for more information and pricelist.

Additional Accomodation

If you decide to spend extra nights before or after the tour EagleRider will be happy to book those additional nights for you at the assigned tour hotels as we usually get special rates. Please note that a fee of $50 occurs if you change or cancel the booking for your additional accommodation. Upon your request we’ll advise the cost for each hotel. If you cancel additional nights within below mentioned cancellation terms following fees apply: 60 - 31 Day Cancellation Notice: 60% of Total Booking Amount 30 or Less Day Cancellation Notice: 100% of Total Booking Amount No Show: 100% of Total Booking Amount

Free Transfers

Complimentary transfer between hotel and EagleRider location is provided for clients from locations that are within a 7 Mile Radius from the EagleRider Rental Station. Following terms must apply: 1.) Transfer is arranged by EagleRider; 2.) Guided Tour is 3 days or longer. Exception: no transfer is provided for tours that start/end in Las Vegas.

Custom Drop-Off

If you wish to drop-off your Bike at a location other than scheduled by EagleRider a custom drop-off charge may occur. Cost for retrieval of the bike is a minimum of $100, $1.50/mile and will not exceed a $750 maximum.

Customer Orientation

Every client will receive a full orientation to the motorcycle. The client orientation will cover all aspects of safe motorcycle operation, the clients' maintenance responsibilities, local and state laws.

Credit Cards

We accept VISA, MasterCard, and American Express. Discover, Diners, Cash and Traveler Checks for tour deposit and security depsoits for bikes.

Helmets (included)

Helmets are provided with motorcycle rentals and tours. Clients are encouraged to bring their own helmets for comfort and style reasons. In addition, helmets may be purchased at many of EagleRider’s rental stations.

Storage

EagleRider will provide storage for client luggage, airline tickets, and other valuables free of charge, however at clients’ risk.

Maintenance Responsibility

The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.

Restricted Areas

Road Restriction: Rental motorcycles are not allowed on gravel roads, beaches, "logging" or other non-public roads. "Off-roading" is strictly forbidden. Entering into Mexico is only allowed if additional Mexican Insurance is purchased and client has EagleRider’s prior written authorization or is accompanied by an EagleRider Tour Guide. Violation of these restrictions voids all VIP Theft & Damage Waivers and client will be held liable for damages. Death Valley Restriction: (June - September) Client assumes all risks associated with travel to or through Death Valley and all VIP Theft & Damage Waiver is void in Death Valley during these months.